Privacy Policy

Key Details

This website privacy policy describes how FROMM Packaging Ltd protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This privacy policy is updated from time to time. The latest version is published on this page.

This website privacy policy was last updated on: 09/05/2018

If you have any questions about this policy, please email sales@fromm-pack.co.uk or write to:

FROMM Packaging Ltd
3 Wessex Park
Wessex Road Industrial Estate
Bourne End
Buckinghamshire
SL8 5DT
United Kingdom

Introduction

We gather and use certain information about individuals in order t provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What we gather

We may collect the following data:

  • Name and job title
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

How we use your data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Once we are in receipt of your data, we will retain it for a period of time defined below, to meet certain regulatory and other requirements and to allow you to fully benefit from our products and services.

You may give your personal details to us for these purposes directly, such as through a sale/transaction or a registration form or via our website.

We will also use your details to send you offers and promotions available through us and/or select third parties, but only with your consent. A record will be kept of your consent and contact preferences. We will not send you information in any other format without your consent, and will always seek your consent before providing any other unsolicited information. Please note that, in the absence of a choice made by you, we will send the above-referenced information to you via e-mail.

We will not provide your personal data to third parties other than as set out below.

Reasons we collect and use your personal data

We have a legitimate interest in collecting and using your personal data, in that we use your personal data in order to fulfil our contract with you. If you are a customer, this will normally consist of internal record keeping, improving our products and services, and providing you with information regarding other goods and services similar to those that you have previously purchased or enquired about. If you have provided your information to us via an alternative method (website enquiry form, exhibition, conference, downloaded content from our website etc.) we may send you information relating to your enquiry or that is similar to the products/services you have shown interest in.

On each email sent this way, there is a clear link to permanently unsubscribe from our email campaigns.

Keeping your data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. As outlined below, we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

It is important for you to know, however, that the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

Transfer of data outside of the European Economic Area

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

Disclosing your data

We may disclose your personal data to:

  • A third party who acquires our business
  • Law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law; and
  • Our agents and service providers.

Your rights with respect to your personal data

You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • Put your request in writing
  • Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and
  • Specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • Put your request in writing;
  • Provide us with enough information to identify you; and
  • Specify the information that is incorrect and what it should be replaced with.

In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:

  • Put your request in writing;
  • Provide us with enough information to identify you; and
  • If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

Data Retention

We will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

Unless required to retain data for a longer period as outlined above, we will not retain your personal data for longer than three years.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

On occasion, we may gather information about your computer for our services, and to collect statistical information regarding the use of our website to improve the visitor experience.

Such information will not identify you personally; it is statistical data about our visitors and their use of our site. It is used by us to help analyse how visitors interact with the website so that we can continue to develop and improve it.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our website.

For more information on cookies you can read the guidance at All About Cookies.

Contacting us

If you have any queries in relation to your data or this policy, please contact us via email at sales@fromm-pack.co.uk.

If you would prefer to write to us then our contact address is FROMM Packaging Ltd, 3 Wessex Park, Wessex Road Industrial Estate, Bourne End, Buckinghamshire, SL8 5DT, United Kingdom

Updated: May 2018