Here at our Bourne End offices our customer services team are ready and waiting to assist you in all of your requirements. From taking your order to enquiries about our products and services, it is our aim to make sure that you receive the help you need with speed and efficiency. Please do not hesitate to contact our customer services via telephone on 01628 648000 at any time should you require assistance with a purchase or enquiry.
You can also submit an enquiry through our contact form located on the contact page, your request will be dealt with immediately and you will receive a response from one of our staff members as soon as possible.
Swap Drop Service
If you are currently renting equipment from us, you may be entitled to our Swap Drop Service. In the instance that your rental tool breaks down, please download and complete our Swap Drop form and return it to us either by email or via fax by 2pm to ensure a replacement tool can be sent to you for the next working day.
Please either fax Swap Drop forms to us on 01628 529291 or email them to our service department at email@example.com
Fromm Packaging UK has factory-trained technicians to support the equipment and tools that are sold and serviced. Our fully trained service technicians have extensive knowledge and industry experience, their technical support will be invaluable to your company.
We stock a comprehensive range of spare parts in Bourne End, UK in order to service your equipment as efficiently as possible. In the event of emergency breakdowns, Fromm Packaging UK provides spare parts and loan machines as soon as possible to get your business up and running again with minimal downtime. Your business can continue as normal while our experienced technicians repair your equipment.
Our technicians personally audit your equipment to establish a customised maintenance plan. This tailored plan will take into account your geographical location, machinery requirements and usage.
Subsidised pricing on consumables and spare parts is offered to all customers on the Fromm Packaging UK Maintenance Program.